Please ask to speak to the site lead when attending the practice who will escalate to practice manager.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
If you require support or advocacy with your complaint then you are able to contact:
Healthwatch County Durham – Home | Healthwatch Countydurham
Tel: 0800 3047039
Email: [email protected]
NE NHS Independent Advocacy Service – North East ICA – Carers Federation
Tel: 0808 802 3000
Email: [email protected]